Combine Intercom Conversations With Social Proof

Run NotiProof notifications alongside your Intercom Messenger, and use Intercom's webhooks for events like plan upgrades or new conversations to trigger relevant social proof on your site.

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Why Use NotiProof With Intercom

Intercom 'subscription started' events map to purchase/upgrade notifications
New conversation or lead-capture events can map to engagement notifications
Positioning controls prevent notification and Messenger bubble overlap
Use Intercom's customer data to personalize which notifications show
Works well for SaaS teams already using Intercom for support and sales

Setup in 3 Simple Steps

1

Install Both Scripts

Ensure the Intercom Messenger snippet and the NotiProof script are both installed on your site, either directly or through Tag Manager.

2

Set Up Intercom Webhooks

In Intercom's Developer Hub, create a webhook subscription for events like subscription.created or conversation.user.created, pointed at NotiProof's webhook endpoint.

3

Adjust Positioning & Triggers

In NotiProof, set the notification position (e.g., bottom-left) to avoid overlapping Intercom's chat bubble, and map incoming webhook events to notification templates.

Features

Webhook-based event triggers from Intercom
Positioning controls to avoid Messenger overlap
Works with Intercom's subscription and conversation events
Good fit for SaaS support + sales-led growth motions
No conflict with Intercom's own in-app messages or product tours

See Intercom in Action

Learn how businesses use NotiProof with Intercom to increase conversions.

SaaS Sign-upsHubSpotStripe

Frequently Asked Questions

Will NotiProof notifications overlap with the Intercom chat bubble?
They can if not configured carefully — we recommend positioning NotiProof notifications on the opposite corner or a top position, and testing on mobile where screen space is tighter.
Does Intercom send us exact identity info about who upgraded?
Intercom webhooks include the data you've stored on that contact/company record, but we still recommend showing generalized details like plan tier and general location rather than full names in public-facing notifications.
Can this replace Intercom's own social proof or in-app messaging features?
No, Intercom's Messages and Product Tours serve a different purpose — in-app guidance and support. NotiProof focuses on public-facing marketing site notifications, and the two typically run side by side.
Is there a risk of duplicate notifications if we already use Stripe for billing?
Yes, if both Stripe and Intercom fire on the same subscription event, be sure to pick one source per event type to avoid showing the same notification twice.
Does this require Intercom's paid webhook/API access tier?
Webhook access is available on most current Intercom plans, but availability of specific event topics can vary by plan, so check your Intercom plan's API documentation.

Related Reading

Learn how SaaS companies combine support, sales, and social proof: Social Proof for B2B SaaS.

Pair Intercom-driven notifications with testimonials to build trust: Testimonials for SaaS.

See how to avoid UI conflicts between chat widgets and trust signals on mobile: Mobile Trust Signals.

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